Welcome to your Knoxville Smokies Account Manager!

This is your home screen, where you’ll find everything you need to manage your tickets. At the top, you’ll see a welcome message along with a carousel featuring important updates, announcements, and new ticket options. At the bottom of the page, you’ll find quick-access buttons that allow you to Manage Your Tickets, Buy Tickets, and view our Contact Information.

It gives you these options. Click SIGN IN.

To access your tickets, click the three lines in the top left corner of the screen to open the menu. From there, you’ll be able to navigate through the different options available in your Account Manager. See above for what the menu looks like.

Use My Events to view, add to your wallet, transfer, exchange, or resell your tickets. All your tickets will appear in this section. You can scroll through each game and select View Event Details to access your ticket options.

Click Manage Tickets at the Top to give you access to Transfer or Add to Your Wallet.

Once your tickets appear, click the … More option and select Transfer.

After adding the recipient’s information, simply select their name to complete the transfer.

The recipient will need to accept the tickets through the text message or email they receive.

If the tickets are sent via text message, the recipient simply needs to follow the link and either log in to their existing Ticketmaster account or create a new account to claim the tickets.

If the tickets are sent via email, they will receive a message like the one shown above. After clicking Accept Tickets, they will also be prompted to log in or create a Ticketmaster account in order to access the tickets.

Once selected, go to the cart in the top left corner, and you will see your summary, and it should equal $0, review that these are the correct seats you want to exchange for and hit Submit.